EXECUTIVE SUMMARY 

All Infrastructure Techs are responsible for installing, inventory and troubleshooting technology in the classrooms and offices throughout the district.  The District has a wide variety of technology and therefore Techs should be proficient in several areas.  The Infrastructure Technician is expected to work independently and be able to prioritize tasks.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES  

Essential duties and responsibilities include the following.  Other duties may be assigned. 

This position is responsible for: 

• Provide technical equipment support for all buildings of the District (instructional and administrative).  This includes installation of hardware (laptops, desktops, iPads, projectors, document cameras, TVs, etc.), reimaging of laptops and desktops and some software installation.   
• This position is responsible for responding to help desk tickets for their assigned area (and helping with other areas when needed).  This include troubleshooting hardware, software, networking and helping staff better understand and use the technology that the District provides.
• Technology equipment is a significant investment of the District, and the Infrastructure Techs are responsible for documenting where equipment is installed/delivered, moved to, put in stock and retired (removed from stock). 

• Infrastructure Technicians are expected to have advanced skills in at least 2 of the following areas: 

• Device setup/installation/repair 
• Wireless networking 
• Wired networking 
• Server support 
• Security support (anti-virus, firewalls, content filtering) 
• Active Directory and Entra/Azure Active Directory support 
• Microsoft Windows Client imaging and management 

QUALIFICATIONS  

Qualifications to perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed above are representative of the knowledge, skills, education and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

 

EDUCATION and/or EXPERIENCE 

A high school diploma or GED is required.  An associates or computer technician certification is desirable.  Previous experience with multiple task responsibilities, especially in the education environment is desirable. 

 

COMMUNICATION SKILLS 

The Infrastructure Technician must possess the ability to communicate effectively with a variety of individuals and groups from diverse backgrounds.  The ability to translate technical issues to teachers, staff and administrators is essential.  Communication is also required to receive projects and tasks as well and update peers and management on the status of projects and tasks.   Excellent listening skills are also critical. 

 

ANALYTICAL AND REASONING SKILLS 

Individual must be able to analyze problem situations and find reasonable solutions. 

 

ORGANIZATIONAL SKILLS 

Individual must be able to manage multiple tasks simultaneously.  

 

TECHNOLOGY SKILLS 

Individuals need to be familiar with software, both administrative and curriculum, and metrics that will indicate the utilization of that software (who is using, how often, etc.).  Required technical skills include: 

• Familiarity with desktop, laptop and iPad equipment and features and the ability to troubleshoot, identify and resolve equipment issues.  This may require installing and/or removing parts into/out of equipment and configuring the device to adjust to the change. 
• Strong knowledge and use of Microsoft Office tools including Outlook, Excel, Word, PowerPoint, Teams. 
• Familiarity with the installation, configuration and support of Microsoft Windows 10 and 11, Microsoft Office 365, adding and removing systems from a Microsoft Active Domain, and a wide variety of educational applications is desirable. 
• Familiarity with ticketing systems, especially FreshDesk, how to prioritize tickets and appropriate responses.
• Familiarity with inventory systems, especially Follett Destiny to accurately represent the inventory levels of technology equipment in the District. 

 

PHYSICAL DEMANDS AND WORK ENVIRONMENT

This position will spend a significant about of time in the classroom.  Expectations for physical demands include walking, sitting, using hands for fine manipulation, handle or feel and reach with hands and arms using a keyboard and video display terminal.  The employee is occasionally required to stand and stoop, kneel, crouch or crawl and climb stairs. The employee must regularly lift and/or move up to 25 pounds and occasionally up to 50 pounds with assistance. The noise level in the work environment is usually low to moderate.  Technicians will be traveling to several educational locations in the Sioux City area and will be expected to drive their own vehicle (reimbursement by mile).

 

OTHER DUTIES AS ASSIGNED

Staff will perform other duties as may be assigned by the superintendent or designee, deemed necessary and appropriate to the achievement of the program and/or District goals and objectives.